BenefitMall Payroll Service
Thursday - April 26, 2018   4:05 AM CST
 


Privacy & Security
Frequently Asked Questions


With CompuPay's Instant W-2, employers and their employees can discover the fastest and most innovative method in replacing W-2s.


CompuPay Online
Frequently Asked Questions

1. When I try to logon, why am I being directed back to the main login screen?
CompuPay Online requires the use of Web site cookies to function correctly. If you are behind a firewall, your settings might be preventing access to the CompuPay Online Web site. Please make sure that cookies are enabled on your browser and allow cookies from CompuPay to pass through your firewall (if applicable).

2. Do I need a password to access CompuPay Online?
No, you do not need a password for CompuPay Online. You can setup a password once you have entered the system to provide extra security for your account.

3. Where do I find my PIN?
You can find your CompuPay Online PIN on the most recent copy of your pay stub.

4. I cannot find or have forgotten my PIN. Where can I access this number?
Due to security concerns, our client relations department will not provide PIN information directly to our client's employees. You can, however, have your payroll manager contact our client relations department via phone or e-mail to request your PIN information. Your payroll manager can direct our support department to e-mail the information back to you, or your manager can pass it back to you.

5. I received a system message stating my SSN/PIN has expired. What do I do?
Please contact your payroll manager to report this issue.

6. Why has my PIN been changed?
For security purposes, PIN numbers are changed at the end of each calendar year. Your current PIN will be printed on your current year's check stubs. However, your old PIN number should remain valid until March 31 of this year when, at that time, all access will shift to the new PIN.

7. I can't remember my password. I used the password retrieval mechanism on CompuPay Online, but I received the following message - "No records found for this SSN/Email." What do I do?
Please contact your payroll manager to have them retrieve your password or have it reset.

8. I have received a system message stating that my employer is not subscribed to this service. What does that mean?
PayView is an optional service for your employer. You will need to contact your payroll manager for the information you need.

9. I have entered CompuPay Online. Where do I click to find my paystub information?
Once you've entered the CompuPay Online, click on the PayView tab in the upper left hand corner of the page. This will give you access to your pay history information.

10. I have entered the site and clicked on the PayView link under "featured product." Why don't I see my paystub details?
Once you've entered the CompuPay Online, click on the PayView tab in the upper left hand corner of the page. This will give you access to your pay history information. Clicking on the Instant W-2 tab will open up your replacement W-2 information.

11. I didn't receive my W-2 this year. What should I do?
An employer is required to furnish or e-mail a completed W-2 form to each employee by January 31. You should contact your employer to find out if or when the W-2 form was mailed and if they have your correct address information. Please allow a reasonable amount of time for the employer to mail the form to you. Replacement W-2s, however, can be accessed through the CompuPay Online system by mid-February.

12. Where do I click to find my W-2 information?
Clicking on the Instant W-2 tab in the upper left hand corner of the page. This will open up your replacement W-2 information.

13. I have logged into CompuPay Online and clicked on the Instant W-2 tab. Why can't I access my W-2?
Please verify that you have Adobe Acrobat Reader installed on your computer. It's a free software available at www.adobe.com. If you have Acrobat Reader installed, your employer may not subscribe to this service. Please review question 8 on this document.


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BenefitMall Payroll Service